Why Should Hotels Use AI-powered Chatbots in 2022?

Conversational AI is the modern way of booking hotels by Anzhelika Minina Dasha AI

conversational ai hotels

“Look at industries like retail or gaming.” Since Microsoft owns Xbox, he has a unique view of what’s happening in that industry that I found to be a helpful example. Originality can happen from creating from your point of view, and it can also come from the research and collaborations you do. “When you create something different and unique it’s memorable, and people spread the word for you,” Fertig shared.

  • The movies recommended by your favorite streaming service, the music suggested to you, and the online shopping experience you had today were all powered by AI.
  • To fully benefit from their capabilities, hotels will need to ensure the interoperability and unification of their systems within the IoT infostructure.
  • You don’t need a large team of human agents to answer the same questions over and over again.
  • People like Kris Leszczynski at Edwardian Hotels in the UK are using technology to aggregate and synthesize guest feedback for insights to constantly improve.
  • Right from planning the trip, to searching for a hotel and booking, right up to check out.
  • Conversational AI can also be used to identify the guests’ needs to determine what services the hotel should offer them.

If you look outside to an industry like gaming, you’ll be inspired to create a better in-journey experience, provide microtransactions of content and experiences that create a better guest stay and will drive more ancillary revenue for you. Hotel owners and operators are looking to technology to maximize hotel revenue more than ever, and artificial intelligence will give users an edge over those who don’t use this. Your guest experience begins before your guest steps foot on your property, and this is another strong use case for artificial intelligence in hospitality today.

Communicate in Multiple Language

This can be particularly useful for hotels, as clients come from all over the world, and it is probably not viable to hire staff with all the necessary translation skills. The hotel booking AI app can help reduce wastage of time and resources by helping in reducing the number of customer support conversational ai hotels inquiries. It will make the customer support team more productive and reduce the number of inquiries. A hotel chatbot interprets or understands such interactions and responds with the best answer. If it cannot resolve the query, it can be programmed to pass on the conversation to a human agent.


Guests’ expectations of their functionality acknowledge the core tasks frequently mentioned in secondary data sources and demonstrate their use. In addition, technology solution providers illustrate the emerging technical capabilities of these devices. Yet, this research unveiled some points which had not been reflected in existing literature. For example, the possibility of smart speakers in hotels to serve as a deliverer of emergency notifications https://www.metadialog.com/ or bring an additional layer of personalisation through profile portability with the linkage of personal accounts. Quicktext provides all these features through Velma AI chatbot which helps hotels capture more direct bookings, improve guest experience and streamline operations. Velma AI chatbot centralizes the main instant messaging channels that hotel and guests can use to communicate such as live chat, Facebook, WhatsApp, Instagram, SMS, Wechat.

Conclusions: The Future of Voice Assistants in Hotels

Technology integrations are often complex and costly to set up but provide significant benefits. Guest appreciate the prospective benefits but are concerned with privacy and usability, although tech-savvy consumers are less concerned about privacy when using voice assistants. Conversational AI can also be used to identify the guests’ needs to determine what services the hotel should offer them.

As for the NLP, it looks for the meanings of voice inputs in a certain context, using the knowledge about human natural language [13]. Then, TTS automatically converts a text into a synthesised speech, based on broad vocabulary options [33]. With AI chatbots, translation becomes possible in an instant, which means customers can get their specific questions answered, in their language, whatever language they use. Whether you’re using a rules-based or AI hotel chatbot, you can provide support for several different languages.